Took the Powerbook in to the Apple store for repair today. It has this problem where it gets hot and horizontal lines appear all over the screen, about 1/4 inch apart, and move back and forth rapidly. Makes the computer unusable as you might imagine.
I've been dealing with it by keeping the computer up on a stand and leaving an electric fan blowing on the back of it whenever it's in use. That works for the most part, but obviously having a computer that doesn't overheat would be a better solution.
So I called Applecare a few days ago. The guy was really nice. At one point he asked me to restart the computer and I mentioned that restarts are really slow on my machine, and would he like me to call back? He said no, he had nothing else to do but help me. I laughed and said "So this is what paid tech support is like!" He followed this up with some speil about how great Apple's customer support is, to which I had to restrain myself from replying "buddy, I already bought the support plan! You don't have to sell me on it!"
Anyway, he said the powerbook was overheating and I should bring it in to the apple store, or they could send me a mailer for it. I opted to take it in the store, but didn't get around to it until today because I had to back up everything on the laptop, and arrange to borrow my old G4 from my old office. (Which by the way, was extremely nice of them.)
The guy at the Apple store said they could do the service in the store. Which surprised me because I had heard they won't touch a laptop; anything laptop-related is sent off. But he said they could do it, and they even had the part in stock. He's going to replace the logic board, and maybe the fans as well. I had assumed that the problem was the power supply. But he said the logic board controls the power supply and the fans, so their first guess is the logic board. f it were me, I'd start with the cheaper parts and see if that fixes it. But what the heck, I'm not paying for the part so it's fine with me if they want to start with the $735 logic board.
So anyway, the upshot is that I may have the computer back in a couple of days. Which would be wonderful. I miss my powerbook already!
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