Today I discovered that Quark offers free technical support! By phone even! The company that is famous for abusing their customers and is hated by the entire graphic design industry. They would have been bankrupt years ago if there had been any viable alternative in page layout software. And now they're offering free phone support to all registered users -- nay, all users who can produce a serial number. They didn't even ask me to confirm who I was. How the heck did that happen?
My problem was that when I upgraded my system, QuarkXpress lost its activation file and went into "demo" mode. No saving or printing files. I tried reinstalling the program but it didn't do any good.
So I found out about the new free tech support from the Quark website. I idly read the page while I was on hold, including a testimonial from someone who had been so happy with their support call to Harry that their faith in Quark had been totally renewed. Aw. But the funny part is that my tech support guy was named Harry too! The same guy! What are the odds?
Well actually, I suspect from "Harry's" accent (sort of British, but fading into South Asian) that it was a pseudonym. Maybe every man answering their phones goes by Harry. That would let every customer think they were getting the same guy for follow-up calls. Anyway I don't care what his name was, he solved my problem. Whew!
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