June 20 movie: The Best Man. Have I mentioned how much I hate Time Warner Cable? We had to have our DVR replaced a few months ago, and the new one is clearly screwed up. Sometimes it refuses to record programs -- no warning, we just go to watch a show we'd scheduled and it says "The program could not be recorded because the channel is currently unavailable." Sometimes it only records half a program and then stops without warning. Sometimes all the DVR controls lock up and all we get is a black screen. I've had 4 phone calls with tech support and 1 service call to the house, and none of them will agree to replace the box. The people on the phone just keeping saying "Call us back if it happens again!" and the service call guy said it was the line, not the box. He said he would put a tracker on our line and call me back in five days, and of course he never did.
So anyway. This movie was one of the ones that recorded half-way and then stopped in the middle. I was so furious. I'd been looking forward to the movie for over a week: I've been working really hard on this project and every day I was thinking about getting to Friday and getting to watch The Best Man. And then the stupid DVR craps out halfway through. And then tech support said it would be a 30 minute wait to talk to anyone. Words cannot express ... well, the tantrum I threw, if I'm going to be honest.
Georg called them the next day, scheduled a support call, even stayed home to meet them because I couldn't that day. And lo and behold, they gave us a new DVR. Which works just fine, not a problem in sight. So much for the guy who told me it was the line, not the box. Come to think of it, this is the second time I've driven myself to distraction trying to get a response out of Time Warner tech support, and then Georg called and got an immediate solution. What is it with those people?
The good news is they showed The Best Man again tonight, so I finally did get to see it. Good thing too, because Netflix doesn't have it. They really ought to get it before November.
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